Tell me which printer is on your desk.
Have a question about compatibility, your trial, a purchase or a licence? Email LumenLabel directly. If something came out differently than expected, the exact model and a photo of the label usually say more than a general error message.
For a printer question, include these four things.
You do not need to write a technical report. A few concrete details make it much easier to see what went differently.
- 01
The exact brand and model shown on the printer or in LumenLabel.
- 02
Attach the diagnostics report from LumenLabel. You can find it in Settings.
- 03
Whether you use USB, Bluetooth, Wi-Fi or Ethernet.
- 04
A photo of the output and the label size, with names, addresses and barcodes covered when they contain real data.
Trial, purchase or licence question?
Use the email address from your trial or purchase and say what you were trying to do. You can mention the order number if you have it. Do not send your complete activation key.
Something else?
Feedback about the app, a printer you would like to see supported or a workflow that still takes too many steps is welcome. Describe the job you are trying to finish and where it currently gets stuck.
Keep real label data out of support images.
Crop or cover names, addresses, order numbers, barcodes, serial numbers and activation keys before attaching a photo or screenshot. A small test label with made-up data is usually enough.